3695198 - Email Notification language does not respect the sender's DEFAULT locale

Set admin/user's default locale to other language but English. Email notifications will still be sent in English language instead of admin/user's DEFAULT LOCALE.

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SAP SuccessFactors HCM Suite

SAP SuccessFactors Employee Central

• Login to customer's instance
• Trigger any email notifications

Email will be sent and language will be in English.

User/Admin do not have a template created for their DEFAULT LOCALE/language. A local template should be present so the email body will reflect the local language in the local template.

First, please confirm which email notification is affected. You can search for the "Subject" in the Email Notification Templates Settings

• • Go to Admin Center -> Email Notification Templates Settings, select the affected Email Notification template.
  • When you open the template, switch to your local language, for example, Chinese.
  • If you see a warning reminder that says:
    “You do not have a template created for the selected language, this is the recommended {selected language name} locale template",
    • It means you haven’t saved the template in the language. The content shown in the Email Body is just provided as a locale template example. It will not be used until you save it.
    • You can click “Save Changes” with or without edits of the Email Body. Then this template is confirmed and it will be available for use. The warning message will disappear too.

Additionally

• For those templates you have already saved, you won’t see that reminder.
• The reminder is language specific, which means:
  • A template can be available in many languages, and when you switch to language A, there might not be reminder, but when you switch to language B, the reminder might appear.
  • If you see the reminder, it indicates you haven't saved the template in that language.
• We recommend editing and saving all templates for your language. Otherwise, English US will be used for those templates lacking a localized version.

NOTE: The language English US is an exception. Though you may see the reminder for a English US template, the template is available for use even without being saved.

Email notifications only being sent in English