3695398 - Error “Order not present” when submitting a service sheet for an obsoleted PO

When I submit a Service Sheet (SS) against a Purchase Order (PO), the following errors occur:

• Service Sheet Submission Error:
  “Order [PO Number] not present. Please ensure order availability. Please contact support with the Error Reference Number: [Error ID] for more details.”
• Purchase Order Error:
  “Couldn’t find original object with payloadID [Payload ID]. Please contact support with the Error Reference Number: [Error ID] for more details.”
• The service sheet is rejected, and resubmission fails to post into the SAP system.
• The purchase order is only visible in SAP Business Network and not in SAP Ariba B&I.

SES  , KBA , BNS-ARI-PUR-SRV-SES , Service Entry Sheet , Problem