Symptom
Even though the social media icons have been configured in CSB, some of them do not appear on the site.
Related symptom: The label inside the CSB social links configuration UI shows as "Link Link" rather than the name of the particular Social Network.
Environment
SAP SuccessFactors Recruiting Marketing
Reproducing the Issue
- Open the career site
- look at the footer
- Some social icons are missing
- In CSB, go to Appearance / Global Styles / Footers / Social Links
- Note social links are configured
Cause
Improper carriage return in the Social Links section of CSB XML.
Resolution
The carriage return was introduced by manually editing the XML and must be removed.
This can be done via the Import & Export feature in CSB under Tools.
Important note : The following steps should only be carried out by an implementation partner or a CSB administrator competent in XML editing.
Incorrectly updating the XML could result in further issues, even making the site unusable.
Before making any changes, a backup of the XML file should be made.
- Go to CSB > Tools > Import & Export
- Click on the Export tab
- Select 'Career Site Builder Settings'with 'As currently configured' and select 'Core CSB settings'
- Press the Export button
- Make sure to save a backup of the file before editing it
- Open the file using notepad++ or any other text editor
- Search for the </footernumber><sociallinklist> section
- Remove any superfluous carriage return lines from the section. Everything should run together on one line - there should be no break.
- Reimport the edited file via the Import tab
- Check that the footer's Social links section displays correctly
Keywords
Footer, missing icons , KBA , LOD-SF-RMK-CSB-STY , Global Styling, Site Settings, Headers, Footers , Problem
Product
Attachments
| Export config.png |
SAP Knowledge Base Article - Public