3695498 - Incorrect Approval Sequence Shown in Ticket Approval UI

When utilizing the approval process for a Ticket, an incorrect approval sequence is displayed in the UI.

SAP Cloud for Customer

For Approval Processes, when the process number begins with the digit “1”, it is automatically sorted to the front of the list. As a result, the following order can be observed:

1, 10, 11, 2, 3, …

This sequence follows lexicographical ordering (also known as string-based or alphabetical ordering), where values are compared character by character as text rather than numerically. This is the standard sorting logic utilized by the system and is commonly used across various programming languages when values are handled as strings instead of numeric data types.

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud
• SAP Service Cloud

Lexicographical Ordering, Tickets, Approval, Approval Process, Order, Ordering, String-based, Numerically , KBA , LOD-CRM-SRP , Service Request Processing , Problem