Symptom
Custom Cards are configured to display based on the user's start date. When the user is within the timeframe and correct permissions are granted, the card does not display as expected.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Configure the custom card.
- Initiate and hire a candidate.
- The custom card does not appear for the user.
Cause
The affected user was not hired via Onboarding.
Resolution
- The card is designed to display information based on the user's Start Date in Onboarding rather than their hire date in EC. If the user is hired directly to EC, there will be no start date maintained in onboarding, therefore the card cannot display depending on the start date.
- More info can be found in the Help Portal | Creating or Editing Custom Cards for the Home Page
See Also
- KBA 2979181 - - For You Today Engagement Cards & Quick Actions on The Latest Home Page
- KBA 3033503 - Home Page Custom Card Limitations
- KBA 3208257 - Latest Homepage custom cards Based On Start Date is not working for pre day 1 users
- Help Portal | Creating or Editing Custom Cards for the Home Page
Keywords
quick cards, home page, onboarding, visibility, permission roles, dynamic group, external user, employee, start date, custom, card, custom card, custom card onboarding , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem
Product
SAP SuccessFactors Onboarding
SAP Knowledge Base Article - Public