SAP Knowledge Base Article - Preview

3695975 - User switching companies e.g. due to moving to a different country

Symptom

  • A user is moving from Country A to Country B
  • The person record in Company A is deactivated (e.g DE00101)
  • A new person record with a new personnel number is generated in Company B (e.g. CH00305)
  • Both users appear to be mixed, as User DE00101 displays the reference CH00305 in the person's company assignment.
  • The user is completely blocked from working due to this issue.


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Environment

FSM Admin

Keywords

user record mapping, sap hr master data, fsm cloud, admin, delete user, inactive user, active user, personnel number update, user deletion, blocked access, organizational change, company assignment mix-up, sap field service management , KBA , CEC-SRV-FSM-ADM , FSM System Administration , How To

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