Symptom
When trying to recall a compensation statement for an employee you no longer wish to have a statement for, you encounter an error message that reads:
"The following employees are not eligible for this plan"
Environment
- SAP SuccessFactors Compensation
Reproducing the Issue
- Navigate to Compensation Home.
- Select on the compensation plan
- Go to Complete Compensation Cycle -> Reward Statements -> Recall Statements.
- Choose 'Select by employee name'.
- Enter the name
- Press Recall Statement
- Observe the error message: "Some users could not be selected. Please find the details below. The following employees are not eligible for this plan".
Cause
There can be a number of reasons for this error message:
- The manager of the employee whose statement you are trying to recall is a purged user
- The worksheet has been deleted
- The employee has been removed from a worksheet before the statement is recalled
Resolution
Two options are available:
1) Recall all statements from the template and regenerate the required ones.
2) You can create a new compensation statement that would overwrite the original one you intend to remove/delete, and then recall the new one in order to delete the original statement
- Launch a new worksheet for the employee
- Complete the worksheet.
- Go to Complete Compensation Cycle -> Generate Statements
- Select by employee names and enter in the employee
- Click Generate Statements
- Go to Complete Compensation Cycle -> Recall Statements
- Select by employee name and enter in employee
- Click Recall Statements so no statements from the compensation plan is listed in the employees' profiles.
See Also
Keywords
recall compensation statement, delete statement, purged manager, worksheet deleted, error message, not eligible for this plan, recall statement error, compensation plan, manager purged, compensation worksheet. , KBA , LOD-SF-CMP-PS , Personal Statements , Problem
SAP Knowledge Base Article - Public