3695984 - Error when trying to recall compensation statements that are no longer needed

When trying to recall a compensation statement for an employee you no longer wish to have a statement for, you encounter an error message that reads:

"The following employees are not eligible for this plan"

• SAP SuccessFactors Compensation

1. Navigate to Compensation Home.
2. Select on the compensation plan
3. Go to Complete Compensation Cycle -> Reward Statements -> Recall Statements.
4. Choose 'Select by employee name'.
5. Enter the name
6. Press Recall Statement
7. Observe the error message: "Some users could not be selected. Please find the details below. The following employees are not eligible for this plan".

There can be a number of reasons for this error message:

• The manager of the employee whose statement you are trying to recall is a purged user
• The worksheet has been deleted
• The employee has been removed from a worksheet before the statement is recalled

Two options are available:

1) Recall all statements from the template and regenerate the required ones.

2) You can create a new compensation statement that would overwrite the original one you intend to remove/delete, and then recall the new one in order to delete the original statement

• Launch a new worksheet for the employee 
• Complete the worksheet.
• Go to Complete Compensation Cycle -> Generate Statements
• Select by employee names and enter in the employee
• Click Generate Statements
• Go to Complete Compensation Cycle -> Recall Statements
• Select by employee name and enter in employee
• Click Recall Statements so no statements from the compensation plan is listed in the employees' profiles.

2084801 - Error - statement(s) could not be recalled as these statements belong to users who are not in your target population - Compensation

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