SAP Knowledge Base Article - Public

3696081 - Warning message: the profile was not saved

Symptom

  • The option "Prohibit users from customizing profile templates" is not active.
  • End users cannot save changes to their sync settings.
  • The warning message displayed is: "The profile was not saved."

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Log in to the system.
  2. Navigate to "User Settings" tab > Customization > Sync Settings.
  3. Make changes to the sync settings.
  4. Attempt to save the changes.
  5. Observe the warning message: "The Profile was not saved."

Cause

Resolution

Some profile settings cannot be modified by the end user. This is expected behavior and functions as designed. These settings are controlled by the administrator. If the "Prohibit users from customizing profile templates" option is active, end users will not be able to change any profile settings, like adding a new object. They will see the warning message: Your administrator does not allow you to customize profile settings.

See Also

Keywords

Sync Settings, The Profile was not saved, Profile, Outlook Add-in , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions