3696337 - How to Skip a Maintenance Schedule in SAP Cloud for Customer

This KBA clarifies if a scheduled maintenance activity os required for the Production or Test system can be skipped or cancelled.

SAP Cloud for Customer

To inquire about skipping or rescheduling a scheduled maintenance activity, create an incident with SAP Product Support and provide the affected system URL (for example, myxxxxxx.crm.ondemand.com).

The available options depend on the system type:

Multi-Customer (Shared) Systems

• Scheduled maintenance windows and upgrade activities are managed by SAP.
• Standard maintenance and upgrade schedules cannot be skipped or rescheduled.
• Notifications for planned maintenance activities can be subscribed to through the available SAP communication channels.

Private Systems

• Requests to reschedule an upgrade or discuss maintenance schedule exceptions may be possible.
• Create an incident under component LOD-CRM-ADM and provide the relevant system details for review.
• Requests are evaluated on a case-by-case basis and are subject to SAP policies and contractual agreements.

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