Symptom
- Users get errors when accessing GRDC applications like e.g. "Enter Package Data" in the SAP S/4HANA Cloud, Public Edition system.
- Error message: "Can't get the global parameters from the SAP S/4HANA system. Can't retrieve the definition for destinations S4HanaCConsoEndpoint or S4HanaCConsoEndpoint_RFC: Failed to read authentication token of destination 'S4HanaCConsoEndpoint'. The destination service responded with an error: 'Provided authorization grant is invalid. Exception was Error in ST program SAML2_ASSERTION when importing XML data. For more information, consult the kernel traces or the OAuth 2.0 troubleshooting SAP note 1688545'."
- Additional error message: "A connection issue with SAP S/4HANA occurred. If you are on SAP S/4HANA Cloud, please refer to SAP Note 3259884. If you are on SAP S/4HANA, please refer to SAP Notes 3134293 and 3149473."
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Environment
SAP S/4HANA Cloud Public Edition, SAP Group Reporting Data Collection
Product
SAP Group Reporting Data Collection all versions ; SAP S/4HANA Cloud Public Edition all versions
Keywords
authentication error, GRDC application, Enter Package Data, SAP S/4HANA Cloud, SAML assertion, OAuth error, expired certificate, Communication System, destination configuration, SAP Note 1688545, , KBA , FIN-CS-CDC , Fin.Consolidation - Cloud Data Collection , Problem
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