SAP Knowledge Base Article - Preview

3696426 - Authentication Error in SAP Group Reporting Data Collection (GRDC) connecting to SAP S/4H Public Cloud

Symptom

  • Users get errors when accessing GRDC applications like e.g. "Enter Package Data" in the SAP S/4HANA Cloud, Public Edition system.
  • Error message: "Can't get the global parameters from the SAP S/4HANA system. Can't retrieve the definition for destinations S4HanaCConsoEndpoint or S4HanaCConsoEndpoint_RFC: Failed to read authentication token of destination 'S4HanaCConsoEndpoint'. The destination service responded with an error: 'Provided authorization grant is invalid. Exception was Error in ST program SAML2_ASSERTION when importing XML data. For more information, consult the kernel traces or the OAuth 2.0 troubleshooting SAP note 1688545'."
  • Additional error message: "A connection issue with SAP S/4HANA occurred. If you are on SAP S/4HANA Cloud, please refer to SAP Note 3259884. If you are on SAP S/4HANA, please refer to SAP Notes 3134293 and 3149473."


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Environment

SAP S/4HANA Cloud Public Edition, SAP Group Reporting Data Collection

Product

SAP Group Reporting Data Collection all versions ; SAP S/4HANA Cloud Public Edition all versions

Keywords

authentication error, GRDC application, Enter Package Data, SAP S/4HANA Cloud, SAML assertion, OAuth error, expired certificate, Communication System, destination configuration, SAP Note 1688545,  , KBA , FIN-CS-CDC , Fin.Consolidation - Cloud Data Collection , Problem

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