3696495 - Redirected URL broken when declining Data Privacy Consent Statement - Onboarding

• When declining the Data Privacy Consent Statement, the redirected URL is broken.
• The link does not open the intended document and displays a "link not found" error.

SAP SuccessFactors Onboarding.

1. Log in as a candidate.
2. Decline the Data Privacy Consent Statement.
3. Observe that the redirected URL does not open the intended document and displays an error.

The URL configured in 'Manage Data Privacy Consent Statements > Luminous Onboarding Statement V2' exceeds the maximum size allowed by the system, causing the redirection to fail.

To resolve the issue caused by excessive link length, it is recommended to utilize a URL shortening service or application. Reducing the character count of the URL will prevent this behavior from recurring.

Note: SAP Support does not provide recommendations for specific third-party URL shortening tools. The selection of a specific tool must be coordinated between the Customer and the Implementation Partner. This ensures the chosen solution aligns with the organization's internal data privacy and security compliance standards.

Refer to KBA: 2088071 - Data Privacy Consent Statement in SuccessFactors Platform

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