3696585 - Creating and Linking Chat Interactions to Business Partner and Case via REST API

• Customers want to:
  • Create a chat interaction using the Chat REST API.
  • Link the chat to an existing Business Partner (BP) and an existing Case.
  • Ensure the chat appears in both the Case Timeline and the Agent Desktop Timeline.
• However, the following issues have been observed:
  • Chat interactions are not visible in the Case timeline.
  • Interaction records for calls are successfully added, but chat interactions fail to display.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1. 

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