SAP Knowledge Base Article - Public

3696638 - Notification for Position Follow-up Processes Failed for Termination UI - Employee Central

Symptom

When terminating a user via UI, a Position Follow-up process is failed but it is not clear what is the issue.

Follow-up process failed example that can fail: To Be Hired Adaptation

Environment

SAP SuccessFactors HCM Suite
SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Terminate Employee via MSS/ESS;
  2. Receive an email for follow-up process failed;
  3. Check Admin Tools;
  4. There is an error but no clear directions about what to do; 

Cause

There is a raise message rule assigned in the object position that prevented the follow-up to be completed successfully. 

Resolution

Collect a rule trace of the termination process, check if there are any raise messages of type "error". Disable the rule or change its conditions to ensure that the raise message will not be raised. 

If there are errors in position, the raise message will show in the follow-u processes. The same behavior will happen if the raise message is in job information and the change is done directly in position. 

See Also

Keywords

position follow-up processes, termination UI, position management, to be recruited flag, follow-up activities, admin alerts, error notification, employee termination, workflow approval, SAP SuccessFactors, to be hired not working , KBA , LOD-SF-EC-POS , Position Management , Problem

Product

SAP SuccessFactors Employee Central all versions