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3696686 - Database hanging issues due to licensing errors

Symptom

  • Database hanging issues observed.
  • Trace files indicate issues with permanent licensing.

    [9462]{133261}[34/4754744] 2025-07-24 11:37:01.047927 e Licensing        AbstractLicenseManager.cpp(00055) : 50 likey_install_from_memory: This system's installation number is "0000000000", but there is a license key for installation number "0000000000" in the license key file.
    [9462]{133261}[34/4754744] 2025-07-24 11:37:01.047963 e Licensing        AbstractLicenseManager.cpp(00670) : TRY TO INSTALL AN INVALID LICENSE (Unable to install): ----- Begin SAP License -----
    SAPSYSTEM=<SID>
    HARDWARE-KEY=<HARDWARE KEY>
    INSTNO=<installation number>
    BEGIN=<begin date>
    EXPIRATION=99991231
    LKEY=<licence key>
    SWPRODUCTNAME=SAP-HANA
    SWPRODUCTLIMIT=0000000XXX
    SYSTEM-NR=000000000XXXXXXXXX
    [9462]{133261}[34/4754744] 2025-07-24 11:37:01.049064 e Licensing        qx_license.cc(00032) : setting local license failed: 'exception 6999001: Failed to install a permanent license.; $ret$=1


    [10367]{134366}[35/4756666] 2025-07-24 13:58:38.576433 w Licensing        AbstractLicenseManager.cpp(00157) : all licenses have been successfully deleted: command to delete all licenses


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Environment

SAP HANA DB

Product

SAP HANA, platform edition 2.0

Keywords

database hanging, network connectivity issues, SAP HANA, timeout, licensing error, lockdown mode, SQL statement outputs, system freeze , KBA , HAN-DB , SAP HANA Database , HAN-DB-ENG , SAP HANA DB Engines , Problem

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