Symptom
- SuccessFactors notification emails are blocked or quarantined.
- IPs 35.214.208.81 and 35.214.213.218 are classified as untrusted by mail servers, resulting in automatic filtering.
Environment
SuccessFactors HCM Core
Cause
The issue was identified as one of the four public outbound IPs (35.214.208.81) were blacklisted by Spamhaus, which resulted in email delivery failures.
Resolution
Spamhaus was engaged to allowlist the IP address and mail notifications should be functioning already. In case you are still encountering issues regarding this, please engage LOD-SF-PLT-NOT.
Keywords
notification emails, sap ip blocklisting, email filtering, quarantined emails, untrusted ips, successfactors emails blocked, spamhaus zen, blocked emails, email delivery issue, ip blocklist, email quarantine , KBA , LOD-SF-PLT-NOT , Email Notifications , Known Error
SAP Knowledge Base Article - Public