SAP Knowledge Base Article - Preview

3697193 - Duplicate Case Handling

Symptom

  • This case has been identified as a duplicate. 
  • The Technical Product Support Team is already addressing a case reported by the same customer or partner regarding the identical issue.  


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Environment

  • SAP Customer Data Cloud
  • SAP Customer Data Platform

Product

SAP Customer Data Cloud all versions ; SAP Customer Data Platform all versions

Keywords

Gigya, duplicate case, duplicate issue, support case closure, case prioritization, technical support, customer issue, duplicate handling, case management, original case, case resolution, efficient support, duplicate report, case processing, customer service, technical assistance, duplicate identification, CDC, CDP , KBA , CEC-PRO-GIY , Gigya Identity & Access Management , CEC-CDP , SAP Customer Data Platform , Problem

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