SAP Knowledge Base Article - Preview

3697200 - Error remote CMS cannot be reached when doing fresh install or repair

Symptom

Error <Either the remote CMS cannot be reached, or the logon credentials are incorrect. INS00013>when connect to CMS during install or repair.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3 / 2025)
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

00013, client, distribution, distribute,Web tier, Install,INS00013 , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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