3697269 - Fiori Launchpad loads into a blank screen - PAGE_BUILDER_PERS/PageSets gives a 500 Connection Timed Out error message

• A blank screen occurs when launching SAP Fiori in S/4HANA 2020.

• Console log shows the following error message:

  GET https://hostname:port/sap/opu/odata/UI2/PAGE_BUILDER_PERS/PageSets('%2FUI2%2FFiori2LaunchpadHome')?$expand=Pages/PageChipInstances/Chip/ChipBags/ChipProperties,Pages/PageChipInstances/RemoteCatalog,Pages/PageChipInstances/ChipInstanceBags/ChipInstanceProperties,AssignedPages,DefaultPage&sap-cache-id=00505694BEA01FE0B793FD7AD1A7B8FD 500 (Internal Server Error)

• Network trace shows the following error message
  https://hostname:port/sap/opu/odata/UI2/PAGE_BUILDER_PERS/PageSets('%2FUI2%2FFio…
  Request Method
  GET
  Status Code
  500 Internal Server Error
  500 Connection Timed Out

S/4HANA 2020

SAP Fiori

blank screen, sap fiori, s/4hana 2020, page builder pers, internal server error, 500, timeout, Fiori roles activation, ICM timeout , KBA , CA-FLP-ABA , SAP Fiori Launchpad ABAP Services , Problem