3697275 - Unable to assign approver in supplier invoice approval process

While maintaining the Supplier Invoice Approval Process, a user is not available for selection as an approver in all the steps of the supplier invoice approval workflow.

SAP Business By Design

1. Go to Application User Management.
2. Navigate to Approval Processes.
3. In the Active tab, view the list of available approval processes.
4. Select Supplier Invoice approval process.
5. Open the required Supplier Invoice approval definition.
6. Navigate to any Steps of the approval process.
7. On the right side, click Edit.
8. Under Define Direct Approvers, try to add/select the required user.
9. Observe that the user is not available in the approver selection list.

The supplier invoice approval determination considers only eligible and active users. If a user is inactive, has an end date maintained, or does not meet approval eligibility criteria, the user will not appear in the approver selection list. This is standard system behavior. 

Verify that the user is active and valid in the system and meets the approval eligibility requirements. After correcting the user status or related configuration, the user will be available for selection as an approver.

supplier invoice approval, approver assignment issue, inactive user, approval workflow, third step approver, user reactivation, approver selection list, supplier invoicing , KBA , SRD-SRM-SI , Supplier Invoicing , SRD-CC-IAM , Identity & Access Management , Problem