3697461 - [ROOE] - No Tasks created in the Onboarding Dashboard for ROOE candidates - Onboarding

• No tasks on Onboarding Dashboard for rehire on old employment candidates after accepting as rehire.
• System deletes onbInfo instead of updating it during Rehire flow

SAP SuccessFactors Onboarding

Product Defect:

• When the intermediate onboardee is accepted as ROOE, the existing onboardingInfo for the New Hire gets updated to a Rehire on Old Employment user. However, once the user submits RHDR, the existing onboardingInfo gets deleted and a new onboardingInfo is created as part of a newly initiated ROOE process.
• This is because, we first cancel the existing intermediate onboardee's process and in the flow, we delete the onboardingInfo.
• Later, we create the onboarding process and create a new onboardingInfo associated to the ROOE process.
• Due to this fraction-of-a-second gap between the deletion and recreation of the onboardingInfo object, the HRIS sync fails to find the onboardingInfo and therefore proceeds with the status change from f -> t.

WORKAROUND:

• A script execution is required to change the affected candidate's status from 't' to 'e'.
• Once executed, restart the process for the candidate.

For Live Customers:

• Please create a support ticket and refer to this KBA in the issue description
• Provide the approval for the script execution

For SAP Support:

• See the internal notes of the KBA.

PERMANENT FIX: OBX-41684

• The Engineering Team has introduced a code fix to resolve the issue and is tentatively scheduled to be deployed in the 1H 2026 release. Note: Roadmap disclaimer applies. Deployment dates are subject to change.
• Details on the fix:
  • The code fix aims to ensure that the onboardingInfo object is never deleted, but instead always updated. This will guarantee that onboardingInfo is consistently available at all stages once it is created.

Please monitor this KBA for updates on the fix deployment date. Click the 'star' button to add it to your favorites.

• 3350458 - No task is triggered for ROOE rehires after restarting onboarding process
• 3684912 - Onboarding Tasks not Created after Accepting as ROOE - Onboarding

OBX-41684, ROOE, Rehire on old employment, rehire, RHM, onboardingInfo, Onboarding Info, onboarding tasks, HRIS sync, OBX, rehire mechanism, no tasks, Onboarding Dashboard, Onboarding , KBA , LOD-SF-OBX-DBD , Dashboard , Bug Filed