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3697635 - Unable to remove docstore service causing database startup issues in SAP HANA

Symptom

  • Database fails to start after attempting to remove the service.
  • Error messages observed:

    nameserver.trc

    [13054]{-1}[-1/-1]<time-stamp> e service_active_s TREXNameServer.cpp(05073) : Found service with type docstore for database 3 with volume   aborting setStarting.
    [13054]{-1}[-1/-1] <time-stamp> i Service_Shutdown TREXNameServer.cpp(05421) : setStopping(docstorexxx:30040)

    docstore.trc

    <time-stamp> i Basis            MachineTopology.cpp(01242) : Read initial topology, active logical cores are 0-17 and numa nodes with active cores are 0 and numa nodes with allowed memory are 0 and memory limit is 263950585856
    <time-stamp> f indexserver      TREXIndexServer.cpp(00894) : Nameserver setStarting call failed with errorcode=5514 msg=cannot modify the system;Found service with typedocstore for database 3 with volume  
    <time-stamp> e assign           TREXIndexServer.cpp(01042) : Exception: exception  1: no.70005514  (TREXIndexServer2/TREXIndexServer.cpp:895) TID: 124855
        cannot modify the system;Found service with typedocstore for database 3 with volume  
    exception throw location:
     1: 0x000055884cd422ee in nlsui_main+0x1f2a at TrexService.cpp:545 (hdbdocstore)

    Topology:   

     3:5
          active=no
          database=3
          location=s4hs1909:30040
          path=mnt00001/hdb00005.00003
          remove_reorg=failed
          servicetype=docstore


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Environment

SAP HANA PLATFORM EDITION 2.0

Product

SAP S/4HANA foundation all versions

Keywords

SAP HANA, service removal, database startup failure, topology issue, volume error, nameserver error, point-in-time recovery, HANA Studio, database id mismatch, service removal failure. , KBA , HAN-DB-ENG , SAP HANA DB Engines , Problem

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