3697704 - Error message "Data not in sync, please refresh and try again" when two Users edit the same Task simultaneously

Symptom

When accessing the tenant with two different users, both search for the same entity (a Task, for example).

One user leaves a field in edit mode, while the other user attempts to modify the same entity. The system returns the following error message: "Data not in sync, please refresh and try again." and the changes cannot be saved by the second user.

Environment

SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions

Keywords

data not in sync, refresh and try again, error message, task concurrency, simultaneous edits, SAP Sales Cloud, task update error, record locking, data integrity, concurrent edits, task-service, QV detail, outdated session, refresh page, editing conflict, SAP Sales Cloud Version 2 , KBA , CEC-CRM-TSK , Task for SAP Sales/Service Cloud , Problem

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