SAP Knowledge Base Article - Public

3697892 - Email Trigger even after Completion of Task

Symptom

Email Reminders keep on triggering even task is completed.

Reproducing the Issue

Email reminders are still being sent even after onboarding tasks have been marked as completed for multiple employees. This issue is occurring for the following triggers:

(ONB) Compliance Document Flow Trigger
(ONB) Compliance Paperwork Trigger

1) Go to Email Services
2) Email status -> Filter using the trigger condition 
3) See multiple email even after completing the task.

Resolution

Code correction defects have been raised to handle the mentioned two triggers.
https://jira.tools.sap/browse/OBX-41630
https://jira.tools.sap/browse/OBX-41663

Keep a track of the jira to know the progress as mentioned it will be fixed with 1H2026 release.

Keywords

jira, email, trigger, compliance, obx , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2505