Symptom
- When attempting to export more than 20 users from the Succession module’s People Search results, the error message "Failed to schedule the offline job for exporting search results, please try again" consistently appears.
- The issue is specific to exporting search results exceeding 20 users.
Environment
Talent Search
Reproducing the Issue
- Navigate to the Talent Search module.
- Perform a search and select more than 20 users from the search results.
- Attempt to export the selected users.
- Observe the error message "Failed to schedule the offline job for exporting search results, please try again".
Cause
The issue arises due to the "Classic Reporting" feature being disabled in provisioning.
Resolution
- Enable the "Classic Reporting" feature in provisioning.
- Verify the export functionality by attempting to export more than 20 users from the Talent Search results.
See Also
Keywords
export error, talent search, offline job, classic reporting, provisioning, error message, more than 20 users, succession module, failed to schedule , KBA , LOD-SF-SCM-TS , Talent Search , Problem
Product
SAP SuccessFactors Succession & Development all versions
SAP Knowledge Base Article - Public