3698100 - Interview cancellation/delete emails triggers are not received despite being logged in correspondence portlet - Recruiting Management

• Emails triggers from trigger:  "Interview Delete Notification" and "Candidate Deleted from Interview" are not received by the intended recipient. However related emails are logged in the correspondence portlet of the application.
• Other recruiting emails triggers are functioning as expected.

SAP SuccessFactors Recruiting Management

1. Go to recruiting>>interview scheduling>>Schedule an interview (Book the slot)
2. Delete this booked interview
3. Check the correspondence portlet for logged emails related to interview cancellation. However the same is not received in the recipient's inbox.

This issue has already been raised to our Engineering team to investigate. Click on star to bookmark this article in order to receive updates about this issue.

For more information about updates from subscribed KBAs, please check : 2171560 - How to mark a KBA or SAP Note as a favorite and get notified when it is updated - SAP for Me - SAP for Me 

• DKIM and SPF | SAP SuccessFactors Email Security
• Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists

interview cancellation email, correspondence portlet, email not received, recruiting notifications, email trigger issue, development environment, UAT environment, production environment, interview delete notification, candidate deleted from interview, email delivery issue. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem