3698192 - "Failed to upsert data for entity :EmpEmploymentTerminationresult : Invalid attachment Id &&NO_OVERWRITE&&" When Cancelling Process - Onboarding

• Error happens when trying to cancel onboarding: "[COE0018]The cancellation request for new hire 1234567 has failed. Please contact your administrator."
• Internal logs retrieve error: Failed to upsert data for entity :EmpEmploymentTerminationresult : Invalid attachment Id &&NO_OVERWRITE&&

SAP SuccessFactors Onboarding

Error Failed to upsert data for entity :EmpEmploymentTerminationresult : Invalid attachment Id &&NO_OVERWRITE&& indicates a backend data issue. Candidate's data is corrupted.

If backend logs indicate this error, candidate must be purged.

1. Follow the next KBA on how to change candidate status from 'e' (active external user) to 'd' (inactive external user): 3141240 - How to change the status of the user from active external suite (e) to Inactive external suite (d) - Onboarding User Purge
2. Next: Purge the candidate following KBA: 3052056 - How to delete or permanent purge an inactive onboardee user - Onboarding

This approach will ensure a smooth process when reinitiating the candidate, allowing data to be populated in the Onboarding module. This adjustment should help streamline the process and prevent potential data issues. 

• 3141240 - How to change the status of the user from active external suite (e) to Inactive external suite (d) - Onboarding User Purge
• 3052056 - How to delete or permanent purge an inactive onboardee user - Onboarding

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