3698267 - Build stuck at 4% during cloning project phase

Symptom

• Build stuck at 4% progress for over one hour during cloning project phase.

• Build log indicates the issue occurs during the cloning phase.

• Example log snippet:

2025-12-23 02:04:11,266 INFO d.h.c.h.PrintOutputHandler [Thread-3] sterr: Cloning into '/opt/workspace/build/customer-project'...
2025-12-23 03:57:27,900 INFO d.h.c.h.PrintOutputHandler [Thread-3] sterr: Updating files: 38% (2250/5917)

Product

SAP Commerce Cloud all versions

Keywords

build stuck, sap commerce cloud, ccv2 portal, cloning phase , KBA , CEC-SCC-CLA-BUI , Build Process , Problem

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