SAP Knowledge Base Article - Public

3698447 - Candidate Application Loop Error - Recruiting

Symptom

Whenever a candidate is applying, the next page is not displaying and was rather loop back to page 1.

The error is occurring to New Candidate Experience UI.

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Log in as Candidate.
  2. Search for available Job Requisition and apply.
  3. Complete the application and proceed to step 3
  4. Once you select next, it wont go next page and does not show any error message.

Cause

Candidate Profile Template (CPT) currently includes a background-element insideWorkExperience, which is not permissioned in any permission block and is only referenced in the SM mapping section.

Resolution

Since this BG element does not appear in any Internal or External Profile/Apply flows, please confirm whether this configuration is actually required in CPT.

Otherwise, you can add permission configuration for the affected background-element. 

See Also

  • 3661638 - Application Does not Proceed after Uploading Resume in Redesigned Candidate Experience - Recruiting Management
  • 3598188 - Reimagined Candidate Experience - Recruiting Management

Keywords

New Candidate Experience, Application, Candidate, Loop, INC15011650 , KBA , LOD-SF-RCM-CAN-CX , Candidate eXperience redesigned , How To

Product

SAP SuccessFactors Recruiting all versions