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SAP Knowledge Base Article - PreviewSymptom
When accessing the Business Documents tab in any case, you receive the error message Failed to load business document configuration. Invalid configuration within the tab.
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Environment
SAP Sales and Service Cloud Version 2.
SAP Enterprise Service Management.
Product
SAP Enterprise Service Management all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Business, Documents, Business Documents, Feature, Features, Additional Features, Error, Case, Case Type, Flag, Switch, Toggle, V2, Version 2, SAP Service Cloud Version 2, ESM, Enterprise Service Management, Tab, Error Message, Failed to load business document configuration, Invalid Configuration, , KBA , CEC-CRM-BUSD , ESM Business Document Service , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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