3698510 - Gap analysis pod displays incorrect ratings in performance forms

The Gap Analysis button on the form displays incorrect information, showing the employee with a higher rating even when the manager has a higher rating when behaviors are rated on the form.

SAP SuccessFactors Performance Management

1. Launch a Performance Form where behaviors are rated and the Gap Analysis button is available on the form.

2. Ensure the Overall Score Pod button permission on the form is set to “None”.

3. Open the form as a step user (for example, manager or proxy user) and navigate to the Gap Analysis pod.

4. Observe the Gap Analysis results:

   • The pod displays competencies where the employee rating appears higher than the manager rating.

5. Review the same competencies directly on the form:

   • Notice that at least one competency actually has the manager rating higher than the employee rating, which contradicts the Gap Analysis display.

This is a Known Issue.

The fix for this issue is planned to be deployed on 1H 2026 release (b2605).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround
Enable the "Overall Score Pod" button permissions in the form configuration to ensure the Gap Analysis pod displays correct data. 

• 2789217 - Gap analysis pod is reporting incorrectly - Performance Management

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