SAP Knowledge Base Article - Public

3698565 - Withdrawal reason pop-up missing "remove item from learning plan" option in SAP SuccessFactors Learning

Symptom

  • When a user is withdrawn by a manager, the manager does not have an option to remove the item from the user's learning plan if "Require Withdrawal Reason" is set to "Yes".
  • The withdrawal window does not display the "Remove Item from Learning Plan" option, causing the associated learning item to remain on the user's plan.

Environment

SAP SuccessFactors Learning 2511

Reproducing the Issue

  1. Assign an ILT learning item to a direct report and enroll them into a class.
  2. Withdraw the direct report from the class.
  3. Observe that the withdrawal reason pop-up does not display the "Remove Item from Learning Plan" option, leaving the associated learning item on the user's learning plan.

Cause

This is a Known Issue.

Resolution

The fix for this issue is planned to be deployed on 1H 2026 release (b2605).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

Managers can remove the item from learning plan under team view or withdraw users using 'Manage Enrollment' option where remove item from learning plan option is visible

Keywords

withdrawal reason, remove item from learning plan, ILT class, manager withdrawal, direct report, withdrawal pop-up, instructor-led training, require withdrawal reason, LRN-205056 , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem

Product

SAP SuccessFactors Learning all versions