SAP Knowledge Base Article - Public

3698612 - Onboarding dashboard does not display new hire candidates even though permissions are granted

Symptom

  • Dashboard does not display any new hire candidates after initiating the onboarding process.
  • Necessary permissions are granted
  • Tasks are created without any issue from BPE: monitor process
  • Click on any onboarding task from To do and will see Error message encountered: [COE0021] Invalid property names: EmpJob/jobCodeNav. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted.

Environment

SAP SuccessFactors Onboarding

Resolution

  1. Navigate to "Manage Business Configuration" and activate the "job-code" field under "jobInfo".
  2. Refresh the OData metadata cache again.
  3. Return to the dashboard and verify if the new hire candidates are displayed correctly.
  4. If the issue persists, click on "To Do" > any onboarding Task and check for any additional error messages.

Keywords

dashboard, onboarding, new hire candidates, error message, COE0021, job-code field, OData API Data Dictionary, metadata cache, invalid property names, SAP SuccessFactors , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions