SAP Knowledge Base Article - Preview

3698861 - Joule Fails with "Internal Server Error" after the instance refresh at subaccount level

Symptom

  • User wants to change the existing Joule instance with new Joule instance. Even after following all steps outlined in the SAP’s official instructions), Joule fails to start. The system does not load and displays an "Internal Server Error". 

  • When checking the network traces, URL of the Joule application still points to the old instance instead of the new one.


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Environment

  • SAP BTP, Cloud Foundry runtime and environment
  • Joule

Product

Joule all versions ; SAP BTP, Cloud Foundry runtime and environment all versions

Keywords

Internal server error, incorrect URL, SAP, productive environment, test installation, URL configuration, integration details, capability deployment, SAP Cloud Tenant, SAP BTP setup, new subaccount setup, Integrated SAP solutions, formation, developer tools, troubleshooting, error resolution, configuration issue, include, exclude, existing joule formation, existing formation, ready, compliance, SAP discovery center, capability deployment, synchronized. , KBA , CA-JOULE-PRV , Provisioning , Problem

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