SAP Knowledge Base Article - Preview

3698904 - "HTTP 500 : Internal Server error" while accessing CMC and BI Launchpad after upgrade

Symptom

  • Getting "HTTP 500 : Internal Server error" when trying to access CMC and BILP after upgrade.
  • Upgrade completed with no errors.


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x/2025
  • All supported operating system
  • Clearing Tomcat cache as per 1879431 did not solve the issue.

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

SAP BO upgrade, SAP BI 2025, 500 internal server error, CMC login, BOE cache folder size, war file deploy, CMS database backup, filestore backup, repair installation, Tomcat cache clear, BOE web application redeploy, password not accepted , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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