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3698923 - Error in SUM phase: KERNEL_DIAG : Kernel archive 'XXX' has lower patch number 'XXX' than the system kernel

Symptom

Error while updating system using Software Update Manager (SUM) in phase PREP_INSTALL/SUBMOD_PREP_INSTALL/KERNEL_DIAG.

KERNELDIAG.LOG:

2WETQ399 Kernel archive '/usr/sap/<download path>/SAPEXE_300-70007810.SAR' has lower patch number '300' than the system kernel ('320')!
2WETQ399 Kernel archive '/usr/sap/<download path>/SAPEXEDB_300-70007828.SAR' has lower patch number '300' than the system kernel ('320')!

3 ETQ399 Resulting requests:
4EETQ399 No archive found for request type 'KERNEL_INDEP'!
4EETQ399 No archive found for request type 'KERNEL_DBDEP'!
3EETQ399 2 requests are missing in download directory!
4 ETQ399 Starting error dialog 'MissingDownloadArchives' at 20251204084931.


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Environment

  • Software Update Manager (SUM)
  • SAP NetWeaver AS ABAP
  • Linux OS

Product

SAP NetWeaver Application Server for ABAP all versions ; SAP S/4HANA all versions ; software logistics toolset all versions

Keywords

SUM, kernel_diag, SAP S/4HANA 2023, upgrade error, missing archives, SAPEXE.SAR, SAPEXEDB.SAR, patch level, kernel files, Maintenance Planner, stack.xml, kernel downgrade, SP Stack Kernel Schedule Forecast, has lower patch number, No archive found for request type 'KERNEL_INDEP, No archive found for request type 'KERNEL_DBDEP, 2 requests are missing in download directory, MissingDownloadArchives, Software Update Manager, PREP_INSTALL/SUBMOD_PREP_INSTALL/KERNEL_DIAG , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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