SAP Knowledge Base Article - Preview

3698952 - Document Flow Not Displayed in Sales Quote After Creating Follow-Up Sales Order in SAP S/4HANA

Symptom

The Document Flow in the Sales Quote UI (SAP Sales Cloud Version 2) does not automatically display related documents after creating a follow-up Sales Order in SAP S/4HANA or SAP ERP.

Use Case Example

  • A Sales Quote is created in SAP Sales Cloud Version 2.
  • A follow-up Sales Order is created in SAP S/4HANA or SAP ERP.
  • In the lead system (ERP or S/4HANA), subsequent documents such as Outbound Delivery and Invoice are created for the Sales Order.
  • However, in Sales Cloud, these documents are not visible in the Document Flow pane.

Example Document References

  • Sales Quote ID (Sales Cloud): 0001
  • Sales Order ID (S/4HANA): 1000
  • Follow-up Documents in S/4HANA:
    • Outbound Delivery: 8000001 (Status: Shipped)
    • Invoice: 90000099 (Status: Completed)


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Environment

  • ERP
  • S4H
  • Sales Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Document Flow;cns;Sales Cloud Version 2; Integration;Retrieve Document Flow;SOA;getERPDocumentFlowOut;COD_ERP_GET_DOC_FLOW , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Known Error

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