3698967 - Equipment Replication from ERP to Service Cloud Fails Due to Warranty Validation

Symptom

When replicating equipment from the Customer ECC Backend to SAP Service Cloud (Version 2), the replication fails with the following error:

"code": "inbound-data-connector.132",
"message": "Failed to process the inbound message.",
"details": [
{
"code": "422",
"message": "{\"error\":{\"code\":\"service-object.3000\",\"message\":\"Some input values are invalid\",\"details\":[{\"code\":\"service-object.3015\",\"message\":\"Enter a valid warranty\",\"target\":\"{warranty}\"}],\"target\":\"/sap/c4c/api/v1/registered-product-service/registeredProducts\"}}"

Background

In ERP, equipment can exist without a master warranty, as long as Warranty Start Date and Warranty End Date are maintained in the Equipment Master.
In Sales Cloud Version 2, Warranty Start Date and End Date cannot be entered without specifying a Warranty ID in the Registered Product.

This discrepancy causes replication failures when ERP equipment lacks a Warranty ID but includes start and end dates.

Environment

ERP
SAP Sales Cloud and SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

warranty;Registered Products;Pre Hook; Sales Cloud 2; warranty/id;Warranty UUID; warranty/startDate;Warranty Start Date;warranty/endDate;Warranty End Date , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , CEC-CRM-WAR , Warranty for SAP Sales/Service Cloud , Known Error

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