3699046 - Missing frontend and backend metrics in CA APM EM Webview for Tomcat - Solution Manager 7.2

In Introscope EM Webview, when expanding the tree "SuperDomains", the entries for specific branches "Frontend" and "backend' are not displaying for Tomcat server.

Here is an sample for comparison:

Below error messages observed in Introscope agent log:

7/24/25 06:23:05 PM CEST [WARN] [IntroscopeAgent.Agent] JAR entry httpcorrelation.pbd failed validation: attempt to validate with public key failed
7/24/25 06:23:05 PM CEST [WARN] [IntroscopeAgent.Agent] JAR entry sap_tomcat_toggles-typical.pbd failed validation: attempt to validate with public key failed

Disclaimer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

• Solution Manager 7.2
• Introscope EM Webview
• Introscope Agent 10.7 SP0 (Byte Code Agent version 10.7.0.279-2020-04-20)

missing metrics, ca-apm webview, tomcat, sap solution manager, frontend metrics, backend metrics, hostname, lowercase hostname, jar signing issue, sha-1 algorithm, introscope agent, agent profile, sap solution manager 7.2, ca-apm investigator, sap technology components , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem