SAP Knowledge Base Article - Public

3699062 - PDF Preview for S/4HANA Sales Quote in Opportunity Document Flow

Symptom

You have an Opportunity Follow-Up Integration Scenario in place.
When a Sales Quote is created in SAP S/4HANA, the external Sales Quote ID appears in the Document Flow of the Opportunity in SAP Sales Cloud Version 2.
However, since the Sales Quote is managed in S/4HANA, you want to view the S/4HANA printout (PDF) of what was sent to the customer.
The Print Preview option does not appear.

Environment

  • Sales and Service Cloud Version 2
  • ERP
  • S4Hana

Cause

The PDF preview feature is already available for:

  • Sales Quote follow-up cards
  • Sales Order follow-up cards
    in Opportunity and Quote Documents.

If the preview is missing, the integration for fetching the PDF from S/4HANA is not deployed.

Resolution

To enable PDF preview for S/4HANA Sales Quotes:

  • Deploy the integration flow:
    Retrieve Follow-up Sales Document PDF from S/4HANA
    in SAP Cloud Integration.

This iFlow retrieves the PDF from S/4HANA and makes it available in the Sales Cloud UI.

See Also

If you need PDF previews for non-Sales Cloud Version 2 objects (e.g., Outbound Delivery, Invoice):

  • This feature is not supported in Document Flow.
  • As an alternative:
    • Configure External Links for each object.
    • This allows users to navigate to the source system for additional details or access the PDF via an externalized link.

Refer to  Create External Links | SAP Help Portal 

Keywords

PDF preview;CNS;Retrieve Follow-up;external link , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Known Error

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0