SAP Knowledge Base Article - Public

3699093 - Phone information custom string display on PP3 and PPX

Symptom

How are phone information custom strings displayed on the legacy and latest people profile?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
  

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

Precondition: There are 5 custom strings configured in phone information:

On the legacy people profile, if there is only view permission to employee data->phone information, 

On preview page, only phone number and the first two customized fields are displayed

On the latest people profile if there is only view permission to employee data->phone information, 

On preview page, only phone number is displayed

If you click on view all, all the fields are displayed

On the the legacy people profile if there are both view and edit permissions to employee data->phone information, 

On preview page, phone number and the first two customized fields after are displayed

If you click on the pencil button, all the fields are visible there

On the the latest people profile, if there are both view and edit permissions to employee data->phone information,

On preview page, only phone number is displayed

If you click on view all, all the fields are displayed there

Cause

Expected

Resolution

Expected

Keywords

phone information custom string, custom string 1, custom string 2, phone information preview, view all, edit button, phone information display, phone information display is different for different users, phone information, email information, view permission, edit permission, phone information fields order , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core 2511

Attachments

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