Symptom
I-9 Compliance forms did not trigger
Environment
SAP SuccessFactors Onboarding 2.0
Reproducing the Issue
- Initiate onboarding for Puerto Rico candidate
- Complete Personal Data Collection step
- I-9 Compliance forms did not trigger
Cause
SAP don't have full support for the Form I-9 Spanish version, which is accepted primarily in Puerto Rico only.
Resolution
It is an expected behavior as of now and there is no timeline as to when it'll be available or developed.
Keywords
Onboarding, OBX, Puerto Rico, onboardees, compliance form, I-9, I9 I-9 process, did not trigger, not getting triggered, trigger, USA compliance, compliance process, USA, PR , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Product Enhancement
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public