SAP Knowledge Base Article - Public

3699111 - Onboading - I9 Forms not getting triggered to Puerto Rico onboardees - Onboarding

Symptom

I-9 Compliance forms did not trigger

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Initiate onboarding for Puerto Rico candidate
  2. Complete Personal Data Collection step
  3. I-9 Compliance forms did not trigger

Cause

SAP don't have full support for the Form I-9 Spanish version, which is accepted primarily in Puerto Rico only.

Resolution

It is an expected behavior as of now and there is no timeline as to when it'll be available or developed.

Keywords

Onboarding, OBX, Puerto Rico, onboardees, compliance form, I-9, I9 I-9 process, did not trigger, not getting triggered, trigger, USA compliance, compliance process, USA, PR , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Product Enhancement

Product

SAP SuccessFactors Onboarding all versions