3699384 - Extract Delivery Failed – SFTP Connection Timed Out in SAP SuccessFactors Agent Performance Management

• The APM attempted to deliver the latest extract; however, the connection to the destination SFTP server timed out. This indicates that the system was able to initiate the extract delivery process but could not successfully reach or maintain a connection with the destination SFTP server within the allowed time.
• This issue is typically caused by connectivity problems between APM and the customer-managed SFTP environment.
• Customers experiencing this issue may observe one or more of the following symptoms:
  • Scheduled or on-demand extracts are not delivered to the configured SFTP location.
  • Extract jobs appear to start successfully but do not complete.
  • Error notifications indicating a delivery failure or timeout.
  • Log messages referencing an SFTP connection issue or “Read timed out” error.
  • No new files appear in the destination SFTP directory at the expected delivery time.

• SAP SuccessFactors Sales Performance Management
• • Agent Performance Management

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