3699454 - Activity release with crowd functionality not triggering business rule

• When releasing an activity in conjunction with the crowd functionality, no execution is displayed in any business rules that trigger on 'RELEASE'.
• The business rule monitor shows no execution message, also the activity remains unreleased on cloud database level despite a message in the crowd portal indicating it was released.
• The issue occurs because the business rule is triggered via the client cloud-partner-dispatch service instead of the client workforce management service used for non-crowd technicians.

FSM Crowd

activity release, crowd functionality, business rule, error message, sap field service management, client cloud-partner-dispatch, workforce management, activity unreleased, sap fsm, planning board, crowd technician , KBA , CEC-SRV-FSM-CWD , FSM Crowd Workforce , Problem