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SAP Knowledge Base Article - PreviewSymptom
Searching for an specific term in Agent Desktop Search brings different Account results when comparing it with the Accounts worklist.
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Environment
- SAP Service Cloud Version 2
- SAP Service Cloud and SAP Sales Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
agent desktop, account worklist, search results, discrepancy, active accounts, blocked accounts, account status, search term, account service, filtering , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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