3699589 - Location or Job Code not displaying for new hires in Onboarding Dashboard - Onboarding

• Location or job code details are missing for new hires in the onboarding dashboard.
• The issue occurs for some candidates, while others display the information correctly.

SAP SuccessFactors Onboarding

1. Navigate to the onboarding dashboard.
2. Search for affected candidates.
3. Observe that location or job code are missing for certain candidates.

• Cause 1: The hire Date is not being updated in ONB2Process. 
• Cause 2: There was update made in Job information.
• Cause 3: Permission issue.
• Cause 4: FO Translation value for the location does not present.

Resolution 1:

Refer to KBA: 3351885 - [Onboarding} Location & Job code are not visible for all employees for Onboarding

Resolution 2:

This is expected behavior as per current product design.

If any changes are made to the job information post hiring and onboarding process is still open, then this issue happens.

Resolution 3:

1. Verify the permissions assigned to the affected user's role. Ensure the following permissions are enabled:
   • Manage Foundation Objects Types > Foundation Objects Types > Location (View and Edit).
   • Employee Central Effective Dated Entities > Job Information > Job Code.
   • Employee Central - Compensation Integration > Job Information > Location.
   • Metadata Framework > Admin access to MDF OData API (Enable only for administrators).
   • Employee Export (Enable only for administrators).
   • Metadata Framework > Access to non-secured objects.
   • Employee Data > Company.
2. Ensure the target population includes the external onboarding users and the employees who are needed.

Resolution 4:

1. Confirm that the location field in Integration Center contains values.
   • Following is the navigation to get the location which get displayed in dashboard.
     • ONB2Process -> userNav -> empInfo -> jobInfoNav -> locationNav -> nameTranslationNav -> value_defaultValue
2. Check in the Manage Data whether the FOTranslation for the "location" is available.
   • Manage Data -> FOTranslation -> Search Object Id

How to find the Object Id above?

1. Data Inspector -> Table_EMP_EMPLOYMENT_INFO
2. Filter with "Users SYS ID"
3. Get "Employment ID"
4. Data Inspector -> Table_EMP_JOB_INFO_T
5. Filter with "Employment ID"
6. Get "Job Location"
7. Data Inspector -> Table_FO_LOCATION_T
8. Filter with "Internal Code"(Use "Job Location" above)
9. Here are existing entries, Object Id XXX and XXX
10. Confirm the Effective Start Date and Effective End Date, then find the valid Object Id for the current date

• 3351885 - [Onboarding} Location & Job code are not visible for all employees for Onboarding
• 3299881 - [Onboarding] Location is not displayed to a few users in the onboarding dashboard
• Guide: Permissions for onboarding dashboard

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