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SAP Knowledge Base Article - PreviewSymptom
When sending an Email from any Entity, the Email Activity is linked to multiple Accounts and Contacts unexpectedly.
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Environment
- SAP Service Cloud Version 2
- SAP Service Cloud and SAP Sales Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
unexpected relationships, email activities, multiple accounts, multiple contacts, sap sales cloud, sap service cloud, email recipient, involved parties, email linking, automatic identification, sap email issue, sap email relationships, sap email troubleshooting, sap email linking issue, sap email recipient issue , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To
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