3699672 - Rehire Disappears from Onboarding Dashboard After Match Acceptance

After accepting the rehire match:

• Candidate disappears from the onboarding dashboard
• Employee ID and business email are not generated
• The rehire process stalls or fails

SAP SuccessFactors Onboarding

1. Accept the rehire match;
2. Observe that the previous process ID is canceled;
3. Verify that the rehire process is not visible on the dashboard.

This issue can occur due to multiple independent configuration or data consistency problems, including:

1. Missing or invalid contract end date for the previous contingent employment
2. Rehire start date overlaps or precedes the contingent end date
3. Future‑dated job information records (time slices) exist in Employee Central
4. Missing personal email address in EC (less common but still valid)

These conditions cause failure in the job ONB2CreateExternalUserForRehire, preventing the process from continuing.

Pre‑check checklist before restarting:

• Verify contingent employment has a valid end date
• Ensure rehire start date is strictly after the contingent end date
• Remove or correct future‑dated EC records
• Confirm personal email exists in Employee Central

Restart the BPE process once data is corrected.

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