3699714 - Joule cannot update Address or Phone when no existing data is maintained - Employee Profile

When attempting to update the address or phone number for a user who does not have existing data maintained, the system does not provide the option to add new information and displays the message: "It seems that your address isn't recorded in the system. Is there anything else I can help you with?"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

SAP SuccessFactors Employee Central

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