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SAP Knowledge Base Article - PreviewSymptom
When the field 'Account First Name' is set to the Account's description name and used as a condition for triggering a Workflow Rule within Tickets, the Workflow is not being triggered as expected.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
WKF, account, ticket, condition, customer, does not trigger, not triggering, didn't trigger, do not trigger, triggered, not working, did not work, does not work, do not work, don't work , KBA , LOD-CRM-WKF , Workflow , Problem
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