3699930 - Incorrect assignment of the I-9 Section 2 e-signature task - Onboarding

• The I-9 Section 2 E-Signature task is assigned to a Super Admin instead of the intended onboarding task participant.
• When you re-trigger the Section 2 task for the employer (onboarding task participant), the task is assigned to the correct participant. However, the task does not display the auto-populated information required for submission.
• Re-triggering the task multiple times can create multiple I-9 Section 2 records for the same candidate.

SAP SuccessFactors Onboarding

1. Assign the I-9 Section 2 E-Signature task to an onboarding task participant.
2. Re-trigger Section 2 for the employer (onboarding task participant).
3. Verify that the Section 2 task is assigned to the onboarding task participant but does not contain auto-populated data.
4. Re-trigger the task multiple times.
5. Verify that multiple I-9 Section 2 records are created for the same candidate.

This issue occurs when the I-9 trigger was created for a contingent worker profile. In this scenario, the system creates a stale compliance process for the contingent worker instead of the onboardee.

1. In SAP SuccessFactors Onboarding, go to Manage Data.

2. Create a new trigger for the I-9 flow.

3. Search for the user by using the user ID.

4. Set Trigger Type to Correct Form I-9 Section 2.

5. Cancel any stale compliance processes that were created for the contingent worker.

6. Manually create a new I-9 Section 2 process for the onboardee:

   1. Go to BPE: Start New Process.

   2. Select Filter.

   3. Set Process Definition Key Like to Onboarding2I9Workflow, and then select Apply.

   4. Select the first entry in the results list.

   5. In Start Process Variable, enter the following values. Replace the example values with the applicable onboarding candidate and process information:

      userId=<OnboardingCandidateUserID>,
      startDateStr=<DateWhenStaleI9Section2WasCreated>,
      processId="<CandidateProcessID>",
      correctDataReason="Compliance e-sign misassigned",
      userName="<OnboardeeUserName>",
      correctDataTrigger="TRIGGER_I9_CORRECT_DATA_SECTON2",
      initiationBy="<InitiatorUserID>"
      

   6. Select Start.

7. Delete any unwanted or duplicate I-9 Section 2 records for the candidate.

8. Complete the most recently created I-9 Section 2 record.

Before publishing, mark technical values, including Onboarding2I9Workflow, the process-variable names, and TRIGGER_I9_CORRECT_DATA_SECTON2, with the applicable No Translation markup.

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